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Services

Information Technology

Advisory services to CIOs and senior leadership of IT organizations

Web development services using Drupal
Service Management
IT Service Management and ITIL
- Assessment
- Planning
- Implementation
- Program management
- Training
- ITSM tool platforms
- IT Service Catalog implementation
Operational management improvement
Program/project management
Program/Project management
IT Service Desk
Improvement and transformation of customer service and user support organizations
Metrics program design and dashboard implementation

Management Consulting

Cost reduction and optimization
Organizational Change Management and culture
Organizational design
Strategic planning
Organizational Performance Excellence
Continuous process improvement
Portfolio optimization
Baldrige Program implementation
Telecom expense management
Training (ITIL, performance excellence, Baldrige)